Shipping Information

All orders over €150 will receive free shipping. 

 

Due to current shipping company setbacks, there may be a delay in your estimated arrival date. We are working extra hard to have your order delivered in a timely manner.

We apologize for any inconvenience this may cause you.

You are completely responsible for your all import duties, customs and local taxes designated by your country and region. The grand total of your order as displayed at checkout does not include any additional duties required. The carrier will inform you of any additional duties if required. You may have to pay VAT, Customs Duty or Excise Duty.

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.

If you're still unsure of whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

 

Refunds and Returns

All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Please note that after an exchange is made, the item(s) do not qualify for refunds.

If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us on the CONTACT US section of the website. You’ll receive a refund or replacement once we receive the item back if the item is in stock.

Please allow up to 7 days for refunds and exchanges to be processed.

Return reasons are as follows:

Size issue
Damaged / Defective
Color faded / Discolored
Damaged in transit
Replacement
Exchange

Put the “RETURN DETAIL” into the box before sealing it.

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Salihafa is not responsible for packages lost in transit if sent via a non-trackable carrier.

Our shipping address for returns is:

Salihafa
Returns Department
P.O BOX 1544
C.P. 116
Muscat, Oman

Returns policies for orders shipped internationally the customer will be responsible for any costs associated with return shipping.